This case study examines the pivotal role of leadership in shaping customer experience (CX).  We will explore how effective leadership directly influences the success – or failure – of CX strategies and challenge you to rethink traditional leadership approaches to connect your CX strategy to actual business outcomes.

Attendees will be challenged to:

• Examine and rethink their own leadership approaches.
• Explore the complexities and responsibilities of bridging ambitious CX strategies with practical, achievable results.
• Adopt bold leadership strategies that go beyond conventional practices, demanding a higher level of commitment and skill.

BIO:

Working at the crossroads of customer experience and organizational development to turn ambitions and strategy into meaningful business results.