Agenda
Agenda in progress
Thursday 14th
08:30 – 09:30
Registration and Early Networking
09:30 – 9:45
Opening
09:45 – 10:15
Opening Keynote
10:15 – 10:45
Anna Kirah: Transdisciplinary thinking: a necessary tool for strategic transformations
10:45 – 11:15
Coffee and networking Break
Transformation inside & outside
Transformation & New Technology
Behavioural Economics & Design
11:15 – 12:30
Coming soon
Coming soon
Case Study: How to integrate AI in a companies strategy
Jared Huke
CEO Daito Design
Case Study: Behavioral economic strategies go experience design
Jens Noll
Behavioural Designer by heart
12:30 – 14:00
LUNCH BREAK
14:00 – 15:15
Case Study: Hardcore business meets emotional experiences – a song of Ice and Fire!
Helle Jensen
Experience Director, digital platforms – Valtech
Datadriven Experience Management and Gen AI in Software Development
Nico Licht
VP | Head of SAP Business Technology Platform Experience – SAP
Case Study IKEA: ‘Nudging’ – Give your loved one a supportive push
Yasushi Kusume
Innovation & Creative Manager – IKEA System Core Businesses Franchise and Range & Supply
15:15 – 15:45
Coffee and networking Break
15:45 – 16:45
Case Study: Measuring *X: Transforming Experience Data into Strategic Insights
Christiane Moser
CUXpro
Award case study presentation
Join the award
Apply until end of January
Digital humanism in practice with value-based engineering and IEEE 7000TM
Svenja Schröder
Head of Requirements Engineering msg Plaut Austria GmbH
16:45 – 17:00
Fast Coffee and networking Break
17:00 – 18:00
Award case study presentation
Join the award
Apply until end of January
Award case study presentation
Join the award
Apply until end of January
Award case study presentation
Join the award
Apply until end of January
18:00 – 19:00
Relaxation and Preperation for the Award Ceremony & VIP Dinner
19:00 – open end
Networking Dinner at the 35th Floor
Friday 15th
08:30 – 09:30
The early bird catches the worm or the business - Networking
09:30 – 10:30
Case Study: Autonomous innovation and experience design the next chapter
Michaela Holzmann
Member of the Management Team / Director Product and Service Design @Sclable
10:30 – 11:00
Coffee exchange
11:00 – 12:30
Case Study: Bridging Strategies to Outcomes: The Power of CX Leadership
Kathy van de Laar
Managing Director, CCXP – EarlyBridge
Markus Stoisser
Value Cycle Designer | Transformation & Enablement Designer
Helmut Fink Neuböck
Beteiligungen und Business Development Raiffeisen-Landesbank Steiermark AG
12:30 – 14:00
LUNCH BREAK
14:00 – 15:00
Interactive Session: Case Clinic
15:00 – 15:30
Coffee Break
15:30 – 16:00
Case Study: Product Health Check: A Vital Sign for Your Business
Rebecca Grier, Ph.D.
Lead Customer-Driven: EMEA at Microsoft
Case Study: The role of CX when moving towards a Circular business
Steinar Danielsen
CX Lead at Cake
16:00
Summary & Closing
